Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


On your mobile device, please select the flag of JPY in the lower left. On the desktop it is
top left  

Return products

 For any returns or problems caused by the mismanaged of the Cool World Shop, the Cool World will bear the rework and shipping costs. For more. information, visit the Return Policy page   


 First, the order tracking page is sent to the customer when the order is completed.

 Therefore, some services provide customers with updates as soon as they receive new shipping
information when they sign up for email tracking notifications. To use this service, customers must add an email to the tracking page.   

Thanks for visiting our page!